Terms and Conditions


Subscription Terms and Conditions

  1. Company details

Lofty Box Ltd, registered with Companies House in England & Wales under company number 13149563 and registered address at 88 Radley House 10 Palmer Road, London, United Kingdom, SW11 4FS.

Contact email: hello@loftybox.co.uk

  1. Payment

By signing up to a Lofty Box subscription you are committing to on-going monthly payment of the subscription fee, by recurring monthly payments, or PayPal.

Your subscription payment will be taken on the date you subscribe and then same date each month, thereafter.

Your subscription will continue until you cancel it, either by contacting Lofty Box Ltd (see 3 below) or directly via your bank. If you cancel your monthly subscription, your final Lofty Box will be the one received in the month of your final subscription fee.

If we are unable to collect your subscription fee, don’t worry, we'll try again the same week to make sure you don't miss out on your Lofty Box. If we are still unable to collect your subscription fee after several attempts, and you have not cancelled your subscription and still want to receive your Lofty Box, please get in touch with us – we’ll be happy to help.

  1. Products

Each Lofty Box is carefully curated by us, for you. We do not guarantee that you will receive the products shown in an Instagram post, or on our website. You will receive a minimum of 8 products from brands that we have publicised that we are working with.

You have the option to tell us your preferences when you sign up, we will try to honour your requests where possible and let you know where not (with the option to cancel).

The products contained in your Lofty Box are provided by third parties, and although we take every care to check what goes in our Lofty Boxes, we are not responsible for any damage caused by third party products.

We seek to include sustainable products in our Lofty Boxes and products from brands which share our ethos, however we cannot guarantee the credentials of third parties.

We often include products which have passed their best before date in our Lofty Boxes to save surplus stock from going to waste. Food products that have passed their best before dates / best before end (BBE) are perfectly legal to sell and safe to eat. BBE is about quality, not safety. For more information, visit the Food Standards Agency .

  1. Cancellation

You can cancel your subscription on reasonable notice, at any time by emailing hello@lofybox.co.uk. 

  1. Refunds / Exchanges

You are entitled to return the products in your Lofty Box within 14 days after the day you receive them if they are not as described. If you do so, we are entitled to charge you the reasonable administration costs of having delivered your order e.g. postage and packaging and processing your order. We hope that we are able to resolve any issues you have without the need for a refund.

Please contact Hello@LoftyBox.co.uk as soon as possible and regardless, within seven days from delivery of your box. We also ask that you send us a photograph as evidence of the defective or misdescribed box/product, as this will assist us in processing your refund quickly.

  1. Preferences

When you sign up to Lofty Box, we add you to our customer list which means you will receive our monthly newsletter. We rely on a legitimate interest basis for processing data under the Data Protection Act 2018 and GDPR (see our Privacy Notice for more information). You can change your preferences at any time by emailing hello@lofybox.co.uk. 

  1. Delivery

Lofty Boxes can only be delivered to valid United Kingdom, Jersey and Guernsey addresses. We use Royal Mail and Hived to fulfil our orders.

  1. General

We may choose to change or cease Lofty Box at any time. Whilst we’ll inform you of any major changes such as the need to end the regular subscription, minor changes to its design and contents will not always be communicated to you.

We reserve the right to amend these terms and conditions at any time.

These terms and conditions are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

To the extent permitted by law, Lofty Box Ltd does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by subscribers or any third parties arising out of or in connection with the subscription. Lofty Box Ltd further disclaims liability for any injury or damage to subscribers, or any other person relating to or resulting from their Lofty Box subscription, save that nothing in these terms and conditions shall act to limit or exclude Lofty Box’s liability resulting from its negligence or fraud.

One-Off Purchase Terms and Conditions

  1. Company details

Lofty Box Ltd, registered with Companies House in England & Wales under company number 13149563 and registered address at 88 Radley House 10 Palmer Road, London, United Kingdom, SW11 4FS.

Contact email: hello@loftybox.co.uk

  1. Payment

By purchasing a Lofty Box you are committing to a one-off payment of the fee, or by card or PayPal.

  1. Products

Each Lofty Box is carefully curated by us, for you. We do not guarantee that you will receive the products shown in an Instagram post, or on our website. Please see the product description regarding the number of products you will receive in your Lofty Box.

You have the option to tell us your preferences when you purchase your box, and we will try to honour your requests where possible and let you know where not (with the option to cancel your order?).

The products contained in your Lofty Box are provided by third parties, and although we take every care to check what goes in our Lofty Boxes, we are not responsible for any damage caused by third party products.

We seek to include sustainable products in our Lofty Boxes and products from brands which share our ethos, however we cannot guarantee the credentials of third parties.

Luxe Lofty Boxes do not include surplus stock. However, in our Discovery Box, we often include products which have passed their best before date in our Lofty Boxes to save surplus stock from going to waste. Food products that have passed their best before dates / best before end (BBE) are perfectly legal to sell and safe to eat. BBE is about quality, not safety. For more information, visit the Food Standards Agency.

  1. Cancellation

You can cancel your order at any reasonable time prior to dispatch by emailing hello@lofybox.co.uk. If you do so, we are entitled to charge you the reasonable administration costs of having processed your order.

  1. Refunds / Exchanges

You are entitled to return the products in your Lofty Box within 14 days after the day you receive them if they are not as described. If you do so, we are entitled to charge you the reasonable administration costs of having delivered your order e.g. postage and packaging and processing your order. We hope that we are able to resolve any issues you have without the need for a refund.

Please contact Hello@LoftyBox.co.uk as soon as possible and regardless, within seven days from delivery of your box. We also ask that you send us a photograph as evidence of the defective or misdescribed box/product, as this will assist us in processing your refund quickly).

  1. Preferences

When you sign up to Lofty Box, we add you to our customer list which means you will receive our monthly newsletter. We rely on a legitimate interest basis for processing data under the Data Protection Act 2018 and GDPR (see our Privacy Notice for more information). You can change your preferences at any time by emailing hello@lofybox.co.uk. 

  1. Delivery

Lofty Boxes can only be delivered to valid United Kingdom, Jersey, and Guernsey addresses. We use Royal Mail and Hived to fulfil our orders.

  1. General

We may choose to change or cease Lofty Box at any time. Whilst we’ll inform you of any major changes such as the need to end the regular subscription, minor changes to its design and contents may not always be communicated to you.

We reserve the right to amend these terms and conditions at any time.

These terms and conditions are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

To the extent permitted by law, Lofty Box Ltd does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by customers, or any third parties arising out of or in connection with the subscription. Lofty Box Ltd further disclaims liability for any injury or damage to subscribers, or any other person relating to or resulting from their Lofty Box purchase, save that nothing in these terms and conditions shall act to limit or exclude Lofty Box’s liability resulting from its negligence or fraud.

Competition Terms and Conditions

  1. Company details

Lofty Box Ltd, registered with Companies House in England & Wales under company number 13149563 and registered address at 88 Radley House 10 Palmer Road, London, United Kingdom, SW11 4FS.

Contact email: hello@loftybox.co.uk

  1. Precedence of terms

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials.

Entry/claim instructions are deemed to form part of the terms and conditions and by participating all entrants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

  1. Prize

Please see each individual promotion for details of the prize.

Prizes must be accepted as offered by the named winner. There is no cash or alternative prizes, in whole or part. The prizes are not transferable and cannot be resold.

We reserve the right to substitute a prize of equal or greater value should circumstances outside its control make this necessary.

  1. Eligibility

Lofty Box competitions are open to UK residents (England, Scotland, Wales and Northern Ireland) and residents of Jersey and Guernsey aged 16 years or over.

We reserve the right to verify winners and ask for proof of identity, age and address and to withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions.

  1. Promotional Period

Please see each individual promotion for its duration.

  1. Entry Instructions

 Please see the individual prize promotion for entry details.

Only one entry per person per prize promotion unless otherwise stated in the individual promotion. All additional entries will be disqualified.

Any entries that we consider (in our absolute discretion) to be dangerous, vulgar, offensive, indecent, illegal racist, copied, offensive, cruel or fraudulent, or infringe on the rights or copyright of others will be immediately disqualified.

Incomplete, illegible, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of delivery or receipt. No responsibility can be accepted for entries that are incomplete, lost due to technical reasons, corrupted, delayed, wrongly delivered, or not received for whatsoever reason.

  1. Winner

The winner(s) will be randomly selected and notified in writing via the platform the competition was advertised on and on which they made their entry, or via email, within 14 days of the closing date and will have 14 days from notification to claim their prize. If a winner does not claim their prize within this timeframe then we reserve the right to withdraw prize entitlement and will award the prize to a reserve drawn at the same time as the original.

It is the responsibility of the entrant to provide correct, up-to-date details when entering the prize promotion and acceptance of the prize. We cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.

You agree that if you are a winner, you will take part in and co-operate fully with reasonable publicity and to the use of your name, photograph and any comments in such publicity without any fee being payable.

The name and county of the winners can be obtained by sending an email, 28 days after the prize promotion closing date, to hello@loftybox.co.uk.

  1. General:

Our decision is final and binding. No correspondence will be entered into. Entry implies acceptance of these terms and conditions.

Entry into the competition is at the entrant’s sole risk. To the extent permitted by law, Lofty Box Ltd does not accept any responsibility for any damage, loss, liabilities, injury, costs, expenses or claims (whether in contract, tort or otherwise) suffered by entrants or any third parties arising out of or in connection with the competition and/or accepting a prize. Lofty Box Ltd further disclaims liability for any injury or damage to entrants or any other person relating to or resulting from participation with this competition save that nothing in these terms and conditions shall act to limit or exclude Lofty Box’s liability resulting from its negligence or fraud.

If for any reason, the competition is not capable of running as planned for reasons (including but not limited to tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Lofty Box Ltd we reserves the right to cancel, terminate, modify or suspend the competition. Lofty Box Ltd will not be liable for any failure to perform or delay in performing its obligation.

Lofty Box Ltd accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. Lofty Box Ltd will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of Lofty Box Ltd.

Where a prize is provided by a supplier, Lofty Box Ltd accepts no responsibility for inaccuracy of any prize description, and the supplier is responsible for prize fulfilment.

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.

Lofty Box reserves the right to cancel, amend, withdraw, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties but will use all reasonable endeavours to avoid consumer disappointment.

The competition and these terms and conditions, and any disputes arising therefrom, shall be subject to English law and the exclusive jurisdiction of the English and Welsh Courts.

Website Terms and Conditions

  1. Company details

Lofty Box Ltd, registered with Companies House in England & Wales under company number 13149563 and registered address at 88 Radley House 10 Palmer Road, London, United Kingdom, SW11 4FS

Contact email: hello@loftybox.co.uk

  1. Definitions

Content: means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users.

User/Users: means any third party that accesses the Website;

Website: means www.LoftyBox.co.uk

  1. Introduction

These terms and conditions apply between you, as User of this Website and Lofty Box Ltd, the owner and operator of the Lofty Box Website (Website).

Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

The Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Lofty Box Ltd. We assume no responsibility for the content these websites.

The Website is provided "as is" and on an "as available" basis. We give no warranty that the Website will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Lofty Box Ltd is under no obligation to update information on the Website. We give no warranty or guaranty that the Website is secure and free of errors, viruses and other malware and all Users take responsibility for their own security, that of their personal details and their computers. We accept no liability for any disruption or non-availability of the Website, and we reserve the right to alter, suspend or discontinue any part (or the whole of) the Website.

  1. Intellectual Property Rights

All Content included on the Website, unless uploaded by Users, is the property of Lofty Box Ltd. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.

Users, may, for their own personal, non-commercial use only, retrieve, display and view the Content on a device. Users must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Lofty Box Ltd. Users must not make, transmit or store electronic copies of any Content copyright without the permission of Lofty Box Ltd.

  1. Prohibited Use

Users must not use the Website in any way which causes, or may cause, damage to the Website, or which interferes with any other person's use or enjoyment of the Website. Users must in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, and/or governmental order.

  1. General

We may choose to change or cease Lofty Box at any time. Whilst we’ll inform you of any major changes such as the need to end the regular subscription, minor changes to its design and contents may not always be communicated to you.

We reserve the right to amend these terms and conditions at any time.

These terms and conditions are governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.